Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

1. General Questions

2. Products Questions

3. Account Questions

4. Technical Questions

5. Contact Questions

1. General Questions

How do I contact OSCOO support?
Email: support@oscooshop.com
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes, all transactions are encrypted with SSL technology and we never store your complete payment details. We are PCI DSS compliant.
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
What storage types does OSCOO offer?
OSCOO provides a comprehensive range of storage solutions:
  • Internal SSDs: M.2 NVMe (PCIe Gen3/4/5), SATA SSDs
  • Portable SSDs: USB 3.2 Gen2×2, magnetic SSDs
  • USB Flash Drives: Dual interface (Type-A & Type-C)
  • DDR Memory: For desktops and laptops
  • Memory Cards: SD and microSD cards
  • Enterprise SSDs: For data centers and servers
What warranty does OSCOO offer?
OSCOO products come with a 3-year limited warranty covering manufacturing defects. Register your product at oscooshop.com/pages/warranty within 30 days for extended support benefits.

2. Returns and Exchanges

Returns Policy
If you are not completely satisfied with an OSCOO purchase for any reason, OSCOO welcomes you to return new or unopened products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned to an authorized retailer). In order to complete the return, you must have a proof of purchase and the product's original packaging.
Please review our return, refund, and exchange policies below for purchases made on OscooShop.com, purchases of OSCOO items on third-party marketplaces (including, but not limited to, Amazon, Newegg, and authorized retailers), purchases made in authorized retail stores, and online marketplace orders. Products must be returned in new, unopened condition with all original accessories, documentation, and packaging intact. OSCOO monitors return activity for abuse and reserves the right to limit returns or exchanges at OSCOO in all instances. Reward points and promotional benefits associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at OSCOO's discretion. If a return is not approved by OSCOO for any reason, the item may not be returned to you. We may require the product serial number and proof of purchase to verify authenticity and eligibility for return.

1. Product Information

Why is high-speed storage important for modern devices?
As applications become more demanding and file sizes grow larger (4K/8K video, high-resolution photos, games), fast and reliable storage is essential. Modern devices need high-capacity, high-speed storage to handle intensive workloads without bottlenecks. OSCOO's SSDs and memory solutions ensure your device performs at its best.
What do speed ratings like 7500MB/s mean?
Speed ratings indicate maximum data transfer rates. For example:
  • Read speed (7500MB/s): How fast data loads from the drive
  • Write speed (6800MB/s): How fast data saves to the drive
Higher speeds mean faster file transfers, quicker application loading, and better overall system responsiveness.
How do I choose the right capacity?
  • 256GB-512GB: Basic storage, documents, light use
  • 1TB: Gaming, photo editing, general use
  • 2TB: Video editing, large game libraries
  • 4TB+: Professional content creation, data archiving

2. About SSDs

Do I need to install drivers for my OSCOO SSD?
SATA SSDs: No drivers needed for Windows 7/10/11 or macOS - they're built-in
NVMe PCIe SSDs:
  • Windows 10/11: Native support, no drivers needed
  • Windows 7: Requires NVMe driver installation
  • macOS: Native support for compatible models
How do I check if my computer supports M.2 NVMe SSDs?
Check your motherboard specifications - M.2 slots may support SATA-only, NVMe-only, or both. Visit your PC/laptop manufacturer's website or check your manual. Look for "M.2 PCIe" or "M.2 NVMe" support specifically.
Do all M.2 SSDs work in any M.2 slot?
No. M.2 slots can be:
  • SATA-only: Won't work with NVMe drives
  • PCIe/NVMe-only: Won't work with SATA M.2 drives
  • Both: Supports either type
Always verify your slot type before purchasing.
Why is my SSD benchmark different from advertised speeds?
Several factors affect performance:
  • Different benchmark tools give different results
  • High-end systems typically achieve better speeds
  • Used drives with data may perform slightly slower
  • Background processes can impact testing
  • Ensure your system supports the SSD's full capabilities (PCIe generation, lanes)
Should I defragment my SSD?
No, never defragment an SSD. SSDs use wear leveling to distribute writes evenly across all cells. Defragmentation is unnecessary and reduces SSD lifespan. Windows 10/11 automatically optimizes SSDs with TRIM instead.
What is TRIM and why is it important?
TRIM is a command that tells the SSD which data blocks are no longer in use. This allows the SSD to:
  • Maintain optimal performance over time
  • Efficiently manage storage space
  • Extend drive lifespan
  • Work with garbage collection for better efficiency
What's the difference between SSD and HDD?
SSDs (Solid State Drives):
  • No moving parts - uses flash memory
  • 10-100x faster than HDDs
  • Silent operation
  • Shock resistant
  • Lower power consumption
HDDs (Hard Disk Drives):
  • Mechanical spinning disks
  • Slower but cheaper per GB
  • Audible operation
  • Vulnerable to physical shock
  • Higher power usage
What is M.2?
M.2 (formerly NGFF - Next Generation Form Factor) is a compact SSD form factor. Key points:
  • Sizes: 2242, 2260, 2280 (22mm wide, 42/60/80mm long)
  • Interfaces: SATA or NVMe/PCIe
  • Direct motherboard mounting
  • No cables required
What is Garbage Collection?
Garbage Collection (GC) is an automatic process that:
  • Consolidates scattered data fragments
  • Frees up storage blocks for new data
  • Maintains SSD performance
  • Works with TRIM for optimal efficiency
  • OSCOO SSDs use optimized GC algorithms for smooth operation.
What is S.M.A.R.T. and how do I check it?
S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) monitors SSD health including:
  • Total bytes written/read
  • Power-on hours
  • Temperature
  • Available spare blocks
  • Overall health status
Check using tools like CrystalDiskInfo.
Does modifying my SSD void the warranty?
Yes. Any physical modification, firmware tampering, or opening the SSD enclosure voids your warranty. Only use official OSCOO firmware updates.
My SSD has slow performance or compatibility issues. What should I do?
  1. Verify your system meets requirements (PCIe generation, NVMe support)
  2. Update motherboard BIOS/UEFI
  3. Ensure proper drivers are installed
  4. Check cable connections (for SATA drives)
  5. Disable power-saving modes for maximum performance
How do I transfer my OS to a new SSD?
Use disk cloning software to migrate your system:
  1. Connect new SSD (via USB adapter or second M.2 slot)
  2. Use cloning software (many free options available)
  3. Clone entire system drive
  4. Set new SSD as boot drive in BIOS
  5. Verify successful boot before formatting old drive
This preserves all data, settings, and applications.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

Technical Support

How do I format my OSCOO storage device?
Windows:
  1. Connect your device and open "This PC"
  2. Right-click the drive and select "Format"
  3. Choose file system (ExFAT recommended for compatibility)
  4. Click "Start"
macOS:
  1. Open Disk Utility (Applications > Utilities)
  2. Select your OSCOO device
  3. Click "Erase"
  4. Choose format (ExFAT recommended)
  5. Click "Erase" to confirm
Which file system should I use?
  • ExFAT: Best for cross-platform compatibility (Windows, Mac, Linux)
  • NTFS: Windows-only, supports large files
  • APFS/HFS+: macOS-specific
  • FAT32: Legacy support, 4GB file size limit
My device isn't recognized. What should I do?
  • Try a different USB port or cable
  • Check Device Manager (Windows) or System Information (Mac)
  • Update your system's USB/storage drivers
  • Try the device on another computer
  • Contact OSCOO support if issues persist

Call us

+86 0755 28790014
Representatives are available: 
Monday - Friday, 9:00 AM to 5:00 PM (EST)

Email us

Please email us at support@oscoo.com